Thursday, January 30, 2014

Hasbro Replaces Zoe's Broken Baby Alive Real Surprises Doll!


Zoe is really happy! We heard back from Hasbro, and I have to say that I am impressed with their customer service. In regards to Zoe's Baby Alive Real Surprises doll, they said they would replace her. They sent me a postage paid shipment label, and even though Zoe's baby has been given a haircut, they will give her a whole new Baby Alive to replace the one she has that isn't working. Hasbro's customer service even said, "Feel free to keep all of her accessories". They seemed really personable when I wrote back asking if it was okay that Zoe had given Eloise a haircut, and said it was absolutely fine. I feel really wonderful about the whole situation, and will be packing Eloise for shipment, tomorrow...UNLESS she is working.... Maybe she is drying out and working again, because tonight, Zoe turned Eloise on, and she was working. We will give it a try, tomorrow, and if she is working, then we won't need to send her in. We shall see!! I will be sure to update if Eloise is working, and if not, how long it takes to receive the Baby Alive Real Surprises replacement doll. So far, I am IMPRESSED with Hasbro's customer service. They said they want to make quality products for their customers. :-)